Consumer Dispute Redressal, and Information Technology Policy

This policy governs the use of the Platform, designed specifically for doctors and dentists in India. It aims to establish clear guidelines for returns, refunds, consumer dispute resolution, and IT usage, ensuring compliance with the Consumer Protection Act, 2019, the Information Technology Act, 2000, and other applicable laws.

Return and Refund Policy

The Platform offers digital services and subscription plans. The following provisions govern the return and refund processes.

Subscription-Based Services

Refund Eligibility:

Users are entitled to request a full refund within 3 days from the date of subscription purchase, provided that they have not accessed or utilized any significant features or services of the Platform during this period.
If any usage has occurred, the refund request will be considered for a pro-rated amount based on the unused service period.

Request for Refund:

Users must submit a written request for a refund to the Customer Support Team via the Platform’s designated communication channels, specifying the reasons for the request.

Processing Refunds:

Refunds will be processed within 30 business days of receiving a valid request. The amount will be credited back to the original payment method used for the transaction.

No Refund for Used Services:

If a user has utilized features such as attending webinars, downloading resources, or any other paid services, no refunds will be processed for such usage.

Exclusions from Return and Refund Policy

Services which are categorized as “consumables” (e.g., webinars, seminars, and other one-time usage services) shall not be eligible for return or refund once utilized.

Consumer Dispute Redressal Policy

The Platform is committed to resolving consumer grievances promptly and effectively. The following provisions outline the mechanisms for addressing user complaints.

Appointment of Consumer Grievance Officer

The Platform shall appoint a Consumer Grievance Officer in compliance with the Consumer Protection Act, 2019. The officer will oversee the resolution of complaints and ensure compliance with consumer rights.

Procedure for Lodging Complaints

Users can lodge complaints regarding the following issues:

Non-delivery or delayed delivery of services.
Inaccurate billing or unauthorized charges.
Service malfunctions or unsatisfactory service quality.
Any other issues related to user experience.

Complaint Submission:

Complaints can be submitted via the Platform’s customer support email, an in-app complaint form, or by calling the customer service helpline.

Resolution Process

Acknowledgment of Complaint: The Platform will acknowledge receipt of the complaint within 72 hours.

Resolution Timeline: All complaints will be investigated and resolved within 30 days of acknowledgment. The Consumer Grievance Officer will communicate the resolution to the user.

Escalation Mechanism: If a user remains unsatisfied with the resolution, they may escalate the complaint to the higher management of the Platform or to an independent review panel set up for this purpose.

Mediation and Legal Recourse

In the event of unresolved disputes, the parties may engage in mediation as prescribed under the Mediation and Conciliation Rules, 2004.

Users shall also have the right to seek legal recourse as per the provisions of the Consumer Protection Act, 2019, by filing a complaint before the appropriate consumer forum or the District Consumer Disputes Redressal Commission.

Information Technology Policy

This IT Policy outlines the acceptable use of the Platform's technological resources and establishes the framework for data protection and user privacy.

Data Collection and Usage

The Platform collects personal data, including names, professional credentials, contact details, and payment information, solely for the purpose of providing and enhancing services.

Non-personally identifiable information may also be collected for analytical purposes to improve user experience.

User Responsibilities

Users are obligated to use the Platform in accordance with its intended professional purpose. Prohibited activities include, but are not limited to:

Disseminating false or misleading information.
Engaging in harassment, discrimination, or any conduct detrimental to other users.
Unauthorized sharing of sensitive patient information.

Data Security Measures

The Platform employs robust security measures to protect user data, including encryption, firewalls, and secure servers, in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Users will be notified promptly in the event of any data breach affecting their personal information, in accordance with applicable laws.

Third-Party Integrations

The Platform may integrate with third-party applications or services (e.g., payment gateways). While every effort is made to ensure these services comply with relevant regulations, the Platform will not be held liable for any data breaches or security issues that may arise from these external providers.

Termination and Suspension of Accounts

The Platform reserves the right to terminate or suspend user accounts under the following circumstances:

Violation of the terms and conditions or privacy policy.
Engagement in any fraudulent, illegal, or unethical conduct.
Failure to comply with the rules governing the Platform.

Users will receive notice of the termination or suspension, along with an opportunity to appeal the decision if warranted.

Amendments to the Policy

This policy is subject to periodic revisions in response to changes in legislation or business operations. Users will be informed of any significant changes via email or a notice on the Platform. Continued use of the Platform after such changes constitutes acceptance of the revised policy.

Legal Policy for Mobile App (iOS and Android) and Website for Doctors

This Legal Policy governs the use of the mobile application ("App") available on iOS and Android platforms, as well as the website ("Website") associated with the App. This policy applies to all users, including healthcare professionals (doctors), and outlines terms related to operating systems, hardware, data privacy, and more. By using the App and/or Website, you agree to these terms. If you do not agree, please discontinue use.

Operating System Compatibility (App)

The App is compatible with:

iOS: Devices running iOS version [___.___] or later.
Android: Devices running Android version [___.___] or later.

Users are responsible for ensuring their devices meet the required operating system specifications for proper use of the App. The company is not liable for issues caused by outdated operating systems.

Hardware Compatibility (App)

The App is optimized for mobile devices with specific hardware configurations:

iOS Devices: Supported on iPhone, iPad, and other Apple devices with necessary sensors, storage, and performance capabilities.
Android Devices: Supported on Android smartphones and tablets that meet hardware specifications such as processor speed, RAM, and storage.

Users must ensure their devices have adequate storage and necessary hardware features (e.g., camera, microphone, GPS, biometric sensors) for full functionality.

Browser and Device Compatibility (Website)

The Website is designed to function across a variety of browsers and devices, including desktops, laptops, tablets, and smartphones. Supported browsers include:

Google Chrome (latest version)
Mozilla Firefox (latest version)
Safari (latest version for macOS and iOS)
Microsoft Edge (latest version)

It is the user's responsibility to ensure their browser is updated to the latest version for optimal use. The company is not liable for website performance issues arising from outdated browsers or incompatible devices.

Updates and Support (App & Website)

Both the App and Website will receive periodic updates to improve functionality, security, and user experience. It is the user's responsibility to install updates or refresh the Website regularly to benefit from these improvements. Support for older operating systems, hardware, or browser versions may be discontinued at any time.

Data Privacy and Security (App & Website)

The App and Website collect and store personal, medical, and browsing data in compliance with applicable laws and regulations, such as HIPAA, GDPR, and other relevant data protection laws.

Both the App and Website use encryption technologies and other security measures to protect sensitive data, including doctor-patient communications, medical records, and personal information.

Users are responsible for ensuring the security of their devices (for App) and browsers (for Website) and must take steps to prevent malware infections or other security threats. The company is not responsible for data breaches resulting from user negligence.

Third-Party Hardware, Software, and Services (App & Website)

The App and Website may integrate with third-party devices, software, or services (e.g., medical devices, electronic health record systems, third-party plugins). Users are responsible for ensuring compatibility with such third-party systems. The company does not guarantee the proper functioning of the App or Website with unapproved third-party hardware, software, or services.

Liability and Disclaimers (App & Website)

The App and Website are provided "as is," without warranties, express or implied, regarding performance or availability on specific devices, operating systems, or browsers.

The company is not liable for any damages, including but not limited to data loss, device or browser malfunction, or incorrect medical information, resulting from the use of the App or Website on incompatible or unsupported platforms.

Medical decisions made based on information from the App or Website are the sole responsibility of the user. The company is not liable for any misdiagnosis or incorrect treatment decisions.

Intellectual Property (App & Website)

All content, logos, trademarks, software, and features available on the App and Website are the exclusive property of the company, unless otherwise stated. Unauthorized use, reproduction, or distribution of the content is strictly prohibited.

User Obligations and Restrictions (App & Website)

Users agree not to:

Reverse engineer, decompile, or disassemble the App or any aspect of the Website.
Use the App or Website for any illegal or unauthorized purposes.
Use automated systems (such as bots or scrapers) to access or interact with the App or Website without permission.

Termination of Use (App & Website)

The company reserves the right to terminate or suspend access to the App or Website at any time, without prior notice, for users who violate these terms.

Changes to the Legal Policy

The company reserves the right to amend this Legal Policy at any time. Users will be notified of significant changes, and continued use of the App or Website following such changes will constitute acceptance of the revised terms.

Cookies Policy

At Docked, we are committed to being transparent about how we collect and use data. This Cookies Policy applies to any Docked service or product linked to this policy. We utilize cookies and similar technologies, such as pixels and local storage (collectively referred to as "cookies"), as part of our services, which include our website, apps, communications, and advertisements. This policy provides an overview of how and when we use these technologies.

By continuing to use our services, you agree to the use of cookies for the purposes outlined in this policy.

Technologies We Use

Cookies are small files placed onto your device that enable Docked features and functionality. We use two types of cookies:

Persistent Cookies: Last beyond the current session and help recognize existing users.
Session Cookies: Last only during the current visit to a website or browser session.

We also use pixels, local storage, and other similar tracking technologies to enhance user experience and functionality.

Purpose of Cookies

Cookies serve various purposes, including:

Authentication: Identify and recognize users accessing our services.
Security: Enhance security and speed of interactions.
Preferences: Store user preferences for personalized experiences.
Customized Content: Tailor the experience based on user interactions.
Advertising: Deliver relevant ads and measure performance.
Analytics: Gather insights to improve services.

Third-Party Use

Third parties, such as partners and service providers, may use cookies in connection with Docked services for analytics, advertising, and marketing purposes.

Your Choices

You can control the use of cookies through your browser settings. However, restricting cookies may affect your user experience.